FAQ

Frequently asked questions

What is Sockslane?


We are a leading manufacturer and retailer of high-quality, medical-grade cotton compression socks. Our core values are integrity, customer care and honesty. Our philosophy is simple: everyone deserves products that solve real problems and add value to our lives.




How do I find the right size?


Please refer to our size chart. If your size falls between 2 sizes, choose the smaller one for a snug fit or the bigger size for added comfort.




What are your socks made of?


Our socks are made of 65% combed cotton and 35% Lycra, Spandex and other hypoallergenic stretch fibers. This exclusive composition works to drastically decrease the risk of skin irritations and promote a more comfortable compression sock that you can wear all day




Are they easy to put on?


Yes, you can easily wear our socks using the “Heel-Pocket Method”. First, pull the sock over one hand until the heel of the sock is right over the heel of the hand. Second, turn the sock leg over by peeling it off of your hand up to the heel. Third, place the sock on your foot until the sole of your foot is aligned with the sole of the foot. Finally, slowly pull or roll the sock up your leg. The sock’s top band should stop around an inch below your knee. (See video on our Home page)




How does your product work?


Our medical grade cotton compression socks are medical grade exert the greatest amount of compression at the ankles. This pressure gradually decreases up the garment, and this helps to lessen the “tourniquet effect”. Also our exclusive progressive cotton construction increases overall comfort mantaining an effective support.




How long should I wear them before they start to work?


You’ll feel them working immediately but it may take several days or weeks to reap the compression’s full benefits, depending on the severity of your condition.




When is the best time to wear them?


It is best to wear them first thing in the morning or right before starting your daily routine. If you will be on your feet or will sit in front of the computer all day, put on our socks before anything else.




Can I wear the socks in bed?


Compression socks are designed to be worn when we are mobile (standing, sitting, working etc.) so while our cotton products are hypoallergenic and comfortable enough to be worn to bed, it is not advisable. Please consult your medical doctor before using your compression socks while resting, sleeping or in bed.




How do I care for my socks?


Treat your socks as you would your delicates, hand or machine-wash with room temperature water and mild detergent or castile soap. Avoid using bleach or fabric softeners which can break down the sock’s fibers and affect its compression. Gently squeeze to remove excess water and hang to dry. Make sure the socks are completely dry before wearing and always wash them before each use.




How do I extend the product's guarantee?


Our dedication to customer service and attention to detail are non-negotiable and we go out of our way to make you happy. We work hard on each pair we produce and are confident that our products will exceed your expectations. However if you’re not happy or satisfied with what you bought, we offer a 100% money back guarantee. You can easily upgrade to a 60 day Money Back manufacturer guarantee by registering your product just after purchase >>>> here




Do you offer any discount on my first/next purchase?


As a matter of fact we do! If you are shopping from the USA, you can use Coupon Code: FAQPAGE20 on Amazon at checkout to get 20%off your next purchase. If you are shopping in the UK, you can use Coupon Code: UKSAVE20 the same way. If you are shopping on another Amazon marketplace, just send us a message at customercare@sockslane.com and we will send you specific coupon just for you.




Do the knee sleeves and elbow sleeves come in pairs?


Our knee sleeves and elbow sleeves are sold and packed individually.




What is the level of compression for the socks? Are these prescription socks?


These are over the counter compression socks with a level of compression at 15 - 20 mmHg which is medium level compression. These are not prescription socks. Prescription socks level of compression on the other hand range from 20-30 mmHg to 30-40 mmHg which is a high level of compression.




How long are the socks?


The length varies a little according to size but they are supposed to stay just an inch below the knee. For instance, for the M-L size, the measurement is 13-14 inches from heel to the bottom of the knee. You can find precise measurements for each size on the product's Size Chart that appears on the product section of SocksLane's website and on the second image of our Amazon listing >>>> Here




Do you sell socks in local stores or other online stores?


We sell our products on Amazon (US, UK, ITALY , FRANCE, SPAIN and GERMANY).





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